Privacy Policy

Greenridge AI LLC (“Greenridge AI,” “we,” “our,” or “us”) operates the website at greenridgeai.com and provides AI voice agent and missed-call automation services for local businesses.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information.

We collect information you provide directly to us, including:

• Contact form data: your name, business name, phone number, email address, and any message you include
• Consent records: timestamp, IP address, and consent checkbox state when you opt in to SMS or phone communications

We also automatically collect limited technical data when you visit our website:

• IP address and general location (country/region)
• Browser type and operating system
• Pages visited and time spent on pages
• Referring URL

We use the information we collect to:

• Respond to your inquiry and deliver the services you requested
• Place phone calls and send follow-up communications you have explicitly consented to
• Schedule and follow up on consultations
• Maintain records of consent and opt-out requests as required by applicable law
• Improve our website and services
• Comply with legal obligations

Greenridge AI's primary service is an AI voice agent that answers calls on behalf of your business. As a secondary layer, follow-up SMS messages may be sent after a call is handled. We also contact prospective clients by phone or SMS as part of our sales and demonstration process.

All voice and SMS communications are initiated only after explicit consent is obtained. Consent is provided in one of two ways:

• Verbal consent during a live call: Prospective clients on an active call with us may receive a follow-up message after giving verbal consent on that call. No message is sent before consent is confirmed.
• Written consent via our website contact form: Individuals who check the consent checkbox on our contact form before submitting.

Program description: Communications are used to follow up on your inquiry, share information about Greenridge AI services, schedule consultations, and send relevant service updates. We do not send unsolicited marketing messages.

How we obtain consent: Before submitting our contact form, users must check an unchecked consent checkbox with the following disclosure:

“I consent to receive automated text messages and phone calls from Greenridge AI LLC at the phone number provided above. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. View our Privacy Policy.”

Consent is never pre-checked, assumed, or implied from a prior business relationship alone.

Message frequency: Frequency varies based on your inquiry and engagement. You may receive up to approximately 5 messages per month.

How to opt out (STOP): Reply STOP to any SMS at any time. You will receive one confirmation and no further messages will be sent. To re-subscribe, reply START.

How to get help (HELP): Reply HELP to receive contact information and opt-out instructions, or email parker@greenridgeai.com.

Message & data rates: Standard message and data rates from your wireless carrier may apply. Greenridge AI does not charge additional fees for these communications.

Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

No sharing of consent data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent records will not be shared with any third parties.

We do not sell your personal information. We rely on trusted third-party service providers to operate our business, including providers for voice and communications infrastructure, data storage, website hosting, and transactional email. These providers act as data processors on our behalf and are permitted to use your data only as necessary to provide their services to us. We do not authorize them to use your data for their own marketing purposes.

Note on client deployments: When we build and deploy an AI voice agent system for a paying client, that client's customer data is stored in a dedicated data environment that belongs to the client. Greenridge AI does not access or retain that data. The client is the data controller for their customer information.

We may also share your information in these limited circumstances:

• Legal compliance: If required by law, court order, or to protect the rights and safety of Greenridge AI or others.
• Business transfers: If Greenridge AI is acquired or merges with another entity, your information may be transferred as part of that transaction.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent records will not be shared with any third parties.

Our website uses only essential cookies and limited analytics. We do not use advertising cookies, third-party tracking pixels, or behavioral retargeting. Specifically:

• Essential cookies: Required for basic website functionality (e.g., session management). You cannot opt out of these without disabling the website.
• Analytics: We may collect anonymized usage data (pages visited, time on site, referring URL) to understand how visitors use our site. This data is not linked to your personal identity.

We do not sell your data to advertisers or data brokers, and we do not use tracking cookies for advertising.

We retain contact form submissions and consent records for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Opt-out records are retained indefinitely to ensure we honor your preferences.

Depending on your location, you may have the right to access, correct, or delete personal information we hold about you, or to withdraw consent for communications. To exercise these rights:

• Email us at parker@greenridgeai.com
• To stop text messages, reply STOP to any message from us

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Our website is served over HTTPS. Contact form data is transmitted securely and stored only as long as necessary.

Our website and services are not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. For material changes, we will update this page and, where appropriate, notify you by email or phone.

Questions about this Privacy Policy or how we handle your data?